Watch Out For Five Types Of Infringement.

Along with the development of economy and society, logistics delivery business is increasing day by day. Besides the state-owned postal company (EMS), the more famous companies are ENS, China Railway, Datong, home express and FedEx.

Logistics can be divided into two types: international delivery and domestic delivery. Although express delivery is closely related to logistics, there are differences between them.

Logistics is centered on pportation, warehousing and packaging. Express delivery is personalized service centered on speed and network.

Therefore,

Express delivery is a new industry. Its convenience and speed are very popular with consumers. But the reporter learned from the consumer complaints and reporting center of Tianjin industrial and commercial 12315.

In 2006, the 12315 center of the industrial and commercial bureau of the city received 118 complaints in the whole year, and 117 pieces were accepted in the first half of this year, a doubling of the same period last year.

To this end, the city commerce and Industry Bureau 12315 remind you for

Contract signing is not accurate.

In June of this year, Ms. Liu bought 4 boxes of medicines from Guangzhou, worth 840 yuan, and commissioned a consignment company to return the medicines to Tianjin for 60 yuan.

The company promised to deliver the medicine within three days, but it did not see the shadow of the drug after three days.

Ms. Liu hurriedly went to the Tianjin branch of the company to inquire about it. The other party said she had not received the goods, and lost in which link and where she did not know.

By negotiation, the consignment company expressed its willingness to compensate, but because the cargo list did not indicate the value of the goods, it was impossible to determine the actual loss.

In addition, Ms. Liu can not get the invoice, so it can only pay 3 times the consignment fee.

Lack of standardization in operation and management

In May 20th of this year, Wang, who was studying in Wuhan, bought a birthday gift from Hubei and sent it to Tianjin. She also put a picture of her girlfriend in the field and letters in the parcel.

Wang's girlfriend after Wang told the phone, left and right and so on have never seen the delivery people.

Through enquiries, the company sent the parcel to the wrong place.

Half a month later, the package was found. Although the gift was still there, the photos and letters had been lost.

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Difficult to identify service responsibility

In May this year, Mr. Ma delivered a computer to a friend in Weifang, Shandong, through a consignment company.

Because it is a new computer, neither side has opened the box inspection.

During the formalities, Mr. Ma did not handle the insurance for the computer. When the goods were sent to him, he found that the computer monitor was damaged. After hearing the letter, Mr. Ma asked the consignment company to pay the original price. The company used the contract signed in advance to indicate that the insured goods were insured at 100% yuan, and the insured price was 3 times that of the consignment fee.

Because both sides insisted on the responsibility of cargo damage identification, Mr. Ma decided to sue the company.

Express delivery letter violation

According to the law of our country, the mail delivery service is exclusively operated by the postal department. Unless otherwise provided by the state, no unit or individual may operate letters, postcards or mail delivery services without the entrustment by the postal department.

However, through complaints from the masses, some express companies were driven by economic interests, violating the state mail monopoly regulations, and involved in the mail delivery business.

These illegal operation companies usually use fraudulent national postal (EMS) private envelopes, hire personnel to collect business at home, and use passenger trains to pmit, resulting in letters being lost frequently, causing confusion to the market and seriously interfering with postal communication order.

At the beginning of this year, the State Post Office, together with the business sector, conducted special inspections in Beijing, Tianjin, Hebei, Shandong and other places, and found 80 illegal companies, 10 of which were banned by the business sector and 20 yuan in accordance with the law.

Illegal websites deceive people

In March of this year, Mr. Zhao, a consumer, released online mobile phone Bluetooth information.

Shortly after the release of the information, someone sent an e-mail to Mr. Ren, calling himself a franchise of mobile phone accessories, just as Mr. Zhao wanted to buy.

Mr. Zhao intended to buy, but the other side suggested that the paction was carried out by postal courier and provided a website. The webpage was marked with the word "EMS Global Express". So he registered on the Internet as a user and paid online.

But after a long time without payment, Mr. Zhao called the postal EMS service hotline, and the staff replied, "the postal administration of the State Administration of Posts does not carry out online pactions. The website you logged in is a network trap set by lawless elements, and the payment is likely to have been cheated by others.

In view of the above five typical complaint cases, the Municipal Industrial and commercial bureau 12315 reminds consumers that the consignment company should choose the consignment company with complete license and standardized operation.

Before the goods are checked, they must see clearly the terms of service in the consignment agreement and refuse to accept the unfair contents.

It is necessary to fill in the information of the name, model, weight and the addressee of the goods carefully. In particular, we should sign the equal insurance contract and clear the liability for breach of contract according to the actual value of the goods.

The goods must be checked out at the scene before the goods are checked and delivered.

Be careful to ask for and keep good receipts and receipts, so that you can get reasonable compensation after problems arise.

For some delivery websites on the Internet, the qualification, payment methods, service commitments and other related information should be inquired clearly before choosing.